FAQ

Everything people usually ask us before they order. If your question isn't here, email info@yunagem.com and we'll answer within one working day.

What is YUNA jewellery made from?

Every piece is built on a surgical-grade 316L stainless steel core, finished with a bonded 18K gold or rhodium PVD coating. It is hypoallergenic and nickel-free, so it is safe for sensitive skin and safe to wear every day.

Can I wear it in the shower, the sea or at the gym?

Yes. YUNA is designed to stay on. Shower in it, swim in it, train in it, sleep in it. We only ask that you keep it away from perfume, bleach and other harsh chemicals, which dull any finish over time.

Will it tarnish or turn my skin green?

No. A stainless steel core with a bonded PVD coating does not oxidise the way plated brass or sterling silver does, so your skin will not discolour. If the colour ever changes under normal wear, it is covered by our 2-year colour warranty.

Where do you ship, and what does it cost?

We ship across the United Kingdom, and shipping is free on every order with no minimum spend. We currently ship within the United Kingdom only.

How long will my order take to arrive?

Orders placed before 3 PM (UK time) on a working day are dispatched the same day. Orders placed after 3 PM, at weekends or on public holidays are dispatched the next working day. Delivery within the UK takes 7–12 working days from dispatch.

Will I pay customs or import charges?

No. The price you see at checkout is the price you pay, VAT included. There are no import charges or handling fees on delivery.

How do I track my order?

You will receive an email with your tracking number within 24 hours of your parcel being dispatched. Full instructions are on our Track your order page.

Can I return something?

Yes. You have 60 days from the day your order is delivered to send it back for a full refund, and return shipping is free. Items need to be unworn and in their original condition; for hygiene reasons earrings can only be returned if still sealed. See Returns & refunds for the step-by-step process, or our Refund Policy for the full terms.

Do I still have my statutory right to cancel?

Always. If you are shopping from the United Kingdom, the Consumer Contracts Regulations 2013 give you a legal right to cancel within 14 days of delivery. Our 60-day returns policy is offered in addition to that right, never in place of it.

What does the 2-year colour warranty cover?

It covers fading, tarnishing and colour change under normal wear, as well as manufacturing defects, for two years from delivery. If it happens, we replace the piece. It does not cover impact damage, scratches from accidents, or damage caused by harsh chemicals or extreme conditions.

How do I choose my size?

Each product page carries a size guide with exact measurements. If you are between sizes on a ring or a bracelet, we recommend sizing up. If you're unsure, email us your measurements and we'll tell you which size to take.

What payment methods do you accept?

All major debit and credit cards, plus the wallet options shown at checkout. Payment is taken over a secure, encrypted connection and we never see or store your card details.

How do I get in touch?

Email info@yunagem.com or message us on WhatsApp +31 6 13513980. Customer service is open Monday–Friday 9:00–17:00 and Saturday–Sunday 10:00–16:00 (CET). We reply within one working day.