Returns & Refunds

60 days, free of charge

If something isn't right, send it back. You have 60 days from the day your order is delivered to return it for a full refund, and return shipping is on us.

How to return an item

  1. Email info@yunagem.com with your order number and tell us what you would like to return. We send you a prepaid return label within 24 hours.
  2. Pack the item in its original packaging, or any padded envelope that will protect it.
  3. Drop the parcel at your nearest post office or collection point. You pay nothing.
  4. Once it reaches our warehouse and passes a quick check, we refund you within 3 working days to your original payment method.

What can be returned

Items must be unworn and in their original condition, with the original packaging wherever possible. For hygiene reasons, earrings can only be returned if they are still sealed and unopened. Final Sale items, and customised or engraved pieces, cannot be returned.

Your statutory right to cancel

If you are shopping from the United Kingdom, the Consumer Contracts Regulations 2013 give you a legal right to cancel your order within 14 days of delivery and receive a refund. Our 60-day policy is offered in addition to that right and does not replace or limit it.

Refunds

We refund the full purchase price to your original payment method within 3 working days of your return being received and checked. Depending on your bank, it can take a few more days to appear on your statement. Original shipping costs, where any were charged, are non-refundable unless the return is the result of our error.

Exchanges

We don't process direct swaps. Return the original item for a refund and place a new order for the piece you want, so you are never waiting on stock.

Damaged or incorrect items

Email us within 7 days of delivery with a photo and your order number. We send a replacement and cover the return shipping, at no cost to you.

2-year colour warranty

Separately from returns, every YUNA piece carries a 2-year colour warranty against fading, tarnishing or colour change under normal wear. If that happens, we replace the piece.

The full legal text is in our Refund Policy. Questions? Email info@yunagem.com or WhatsApp +31 6 13513980.