Refund policy
<p>This Refund Policy applies to all orders placed on yunagem.com. YUNA is a trading name of MVDT Trading Company V.O.F., Westerstraat 152, 1015 MP Amsterdam, the Netherlands (KvK 97461121, VAT NL868061554B01), contactable at <a href="mailto:info@yunagem.com">info@yunagem.com</a>.</p>
<h3>1. Your statutory right to cancel</h3>
<p>If you are a consumer in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your order within 14 days of the day on which you, or a person nominated by you, receives the goods. You do not have to give a reason.</p>
<p>To exercise this right, tell us clearly that you wish to cancel by emailing <a href="mailto:info@yunagem.com">info@yunagem.com</a>, quoting your order number. You must then return the goods to us without undue delay. We will refund all payments received from you, including the standard delivery cost, within 14 days of receiving the goods back or of receiving evidence that you have returned them, whichever is earlier.</p>
<h3>2. Our 60-day returns promise</h3>
<p>In addition to your statutory rights, and without limiting them in any way, we offer a 60-day return window. If you are not happy with your order, return it within 60 days of delivery for a full refund of the purchase price. Return shipping is free.</p>
<h3>3. Condition of returned items</h3>
<p>Items must be unworn and in their original condition, with original packaging included wherever possible. We may reduce a refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.</p>
<h3>4. Items that cannot be returned</h3>
<ul>
<li>Earrings, unless still sealed and unopened, for hygiene reasons.</li>
<li>Items marked Final Sale at the time of purchase.</li>
<li>Customised, personalised or engraved pieces made to your specification.</li>
</ul>
<p>These exclusions do not affect your rights in respect of goods that are faulty, not as described or not fit for purpose.</p>
<h3>5. How to return an item</h3>
<ol>
<li>Email <a href="mailto:info@yunagem.com">info@yunagem.com</a> with your order number and the item you wish to return.</li>
<li>We send you a prepaid return label within 24 hours.</li>
<li>Pack the item securely, in its original packaging where possible, and drop the parcel at your nearest post office or collection point.</li>
<li>We inspect the item on arrival and issue your refund.</li>
</ol>
<h3>6. Refunds</h3>
<p>Refunds are issued to the original payment method within 3 working days of your return being received and checked, and in all cases within the statutory 14-day period where your statutory right to cancel applies. Your bank or card issuer may take a few additional days to show the credit on your statement. Original shipping charges, where any were paid, are non-refundable except where the return results from our error or from a fault in the goods.</p>
<h3>7. Faulty, damaged or incorrect items</h3>
<p>If your order arrives damaged, faulty or incorrect, email <a href="mailto:info@yunagem.com">info@yunagem.com</a> within 7 days of delivery with your order number and a photograph. We will arrange a replacement or a full refund and cover all return shipping costs.</p>
<p>Under the Consumer Rights Act 2015 you have a short-term right to reject faulty goods within 30 days of delivery for a full refund, and further rights to repair, replacement or a price reduction after that period. Nothing in this policy affects those rights.</p>
<h3>8. Two-year colour warranty</h3>
<p>Every YUNA piece carries a 2-year colour warranty from the date of delivery against fading, tarnishing or colour change under normal wear, and against manufacturing defects. If this occurs, we replace the piece free of charge. The warranty does not cover impact damage, scratches caused by accident or misuse, or damage caused by harsh chemicals or extreme conditions. This warranty is provided in addition to, and does not affect, your statutory rights.</p>
<h3>9. Exchanges</h3>
<p>We do not process direct exchanges. Return the original item for a refund and place a new order for the item you want.</p>
<h3>10. Contact</h3>
<p>Email <a href="mailto:info@yunagem.com">info@yunagem.com</a> or message us on <a href="https://wa.me/31613513980">WhatsApp +31 6 13513980</a>. Customer service is open Monday–Friday 9:00–17:00 and Saturday–Sunday 10:00–16:00 (CET).</p>