Track Your Order

Every YUNA order is sent with tracking. Within 24 hours of your parcel leaving our warehouse you will receive an email containing your tracking number and a direct link to follow it.

Find your tracking link

1. Open the dispatch confirmation email we sent you. If you can't see it, check your spam or promotions folder.
2. Select the tracking link in that email to see the live status of your parcel.
3. If you have an account with us, your orders and their tracking are also listed under your account.

When should it arrive?

Orders placed before 3 PM (UK time) on a working day are dispatched the same day. Orders placed after 3 PM, at weekends or on public holidays are dispatched the next working day. Delivery within the UK takes 7–12 working days from dispatch.

My tracking hasn't updated

Tracking can take up to 48 hours to show its first scan, and it is normal for a parcel to sit quietly for a day or two in transit. If your tracking has not updated for more than 5 working days, email info@yunagem.com with your order number. We will open an investigation with the carrier and then either reship your order or refund it in full.

I entered the wrong address

Email us within one hour of ordering and we will correct it if the parcel has not yet been picked. Once a parcel has been dispatched to an incorrect address it usually cannot be recovered, so please double-check your address at checkout.

Still need help?

Email info@yunagem.com or message us on WhatsApp +31 6 13513980. Customer service is open Monday–Friday 9:00–17:00 and Saturday–Sunday 10:00–16:00 (CET).